Accessibility Statement — Honor Oak House Clearance Services

We are committed to making every aspect of our Honor Oak house clearance service accessible to as many people as possible. This statement explains how our house clearance in Honor Oak practices meet accessibility standards and what we do to support people with different needs. Our goal is to ensure that clearing a property in the Honor Oak area is respectful, straightforward and inclusive for everyone.

We design our operations and communications to support assistive technology, and we follow relevant accessibility guidance for physical visits and digital interactions. This includes routine staff training for working with customers who use screen readers, offering clear verbal descriptions during on-site visits, and providing accessible alternatives to printed information.

Our approach to accessibility for Honor Oak clearances includes both digital and in-person measures. We actively consider the needs of people with sensory, cognitive and mobility differences when planning clearances, removal routes and safe handling. If you use adaptive equipment or require specific arrangements, we encourage you to let us know so we can prepare and adapt our service appropriately.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level for our published content and online materials related to house clearance in Honor Oak. That means we work to ensure readable text, accessible images, clear structure and compatibility with assistive technologies. When we publish forms or booking pages, we test keyboard access, focus order and semantic markup to support reliable interaction.

Key accessibility features we implement include the following. These are part of our commitment to provide accessible Honor Oak clearance services and information:

• WCAG 2.1 AA compliance targets for content and documents where possible
• Screen-reader support through semantic HTML, ARIA where needed and clear alt text for images
• Keyboard navigation testing and ensuring all interactive elements can be reached and operated through keyboard alone

Accessible on-site practice

On-site, our teams follow protocols to ensure safety and accessibility. We provide clear spoken explanations of steps, maintain clear walkways when possible and coordinate lifts and maneuvering plans with occupants. If a property in Honor Oak has particular mobility constraints, we adapt our approach to minimise disruption and to protect personal items of importance.

We recognise that some materials or systems may not yet meet our aspirations for full accessibility. When specific files, images or booking forms are not accessible, we offer alternatives. For instance, we can provide plain text summaries, large-print lists or verbal briefings of inventory and clearance plans upon request.

To support independent use of our resources, we provide clear headings, consistent structure, concise language and meaningful link text. We avoid overly complex layouts that can hinder navigation and we check contrast and scalable text so that people with low vision can read content more easily.

If you encounter any accessibility barriers while arranging an Honor Oak house clearance or interacting with our materials, please contact us to request adjustments or assistance. We welcome accessibility requests and will work to provide a reasonable, timely solution. Our accessibility response process includes an acknowledgement and a plan to resolve issues, and we will communicate expected timelines for any alternative formats or on-site accommodations.